Privacy Policy

Last updated: 09/12/2025

Introduction

Y3 Smiles Dental ("we", "us", or "our") is committed to protecting your privacy and complying with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth). This Privacy Policy explains how we collect, use, disclose, and protect your personal information.

What Personal Information Do We Collect?

We may collect the following types of personal information:

• Name, address, phone number, and email address
• Date of birth and gender
• Medical history, including dental records and treatment information
• Health insurance details (including Medicare and private health fund information)
• Payment information for billing purposes
• Emergency contact details
• Photographs of your teeth/mouth (with your consent)

How Do We Collect Your Personal Information?

We collect personal information in various ways, including:

• Directly from you when you provide information to us
• From your interactions with our website and online forms
• From third parties such as your health fund or referring dentist
• From publicly available sources

How Do We Use Your Personal Information?

We use your personal information to:

• Provide dental treatment and healthcare services
• Maintain your dental records
• Process payments and health fund claims
• Communicate with you about your treatment
• Send appointment reminders and recall notices
• Comply with legal and regulatory requirements
• Improve our services and patient care

Disclosure of Personal Information

We may disclose your personal information to:

• Health professionals involved in your care
• Health funds for claiming purposes
• Laboratories and other service providers
• Legal and regulatory authorities as required by law
• Our professional advisors and insurers

Data Security

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorized access, modification, or disclosure. This includes:

• Secure storage of physical and electronic records
• Access controls and password protection
• Regular security updates and backups
• Staff training on privacy and security

Cookies and Website Analytics

Our website uses cookies and similar technologies to enhance your browsing experience and analyze website traffic. We use this information to improve our website and services. You can control cookie settings through your browser preferences.

Your Rights

You have the right to:

• Access your personal information
• Correct inaccurate information
• Request deletion of your information (subject to legal requirements)
• Withdraw consent for certain uses
• Complain about privacy breaches

Contact Us

If you have any questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website and will take effect immediately upon posting.

Complaints

If you believe we have breached your privacy rights, you can lodge a complaint with us directly. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner.